WebJeannie Walters is the founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: employee engagement, customer communications and channel-specific connections like social ... Read more Industry Expertise (1) Business Services Areas of Expertise (10) Workshops Motivational Speaker WebSep 29, 2024 · ‍ Jeannie Walters, Founder and CEO of Experience Investigators, calls content the unsung hero of CX. Jeannie says organizations can create positive micro-moments throughout the customer journey by offering up the knowledge they need, before they have to look for it. Listen in to learn how to properly use content to empower customers. Notes …

Jeannie Walters CustomerThink

WebJan 21, 2024 · Jeannie Walters, CEO and Chief Customer Experience Investigator at Experience Investigators. In this episode of Marketing Smarts, Jeannie and Matt dig down into how to create a memorable customer experience, how book recommendations from teenagers can turn out to be eye-opening, why you should put butter in your coffee, what … WebJeannie Walters is the CEO and Founder of 360Connext, a global customer experience consulting firm dedicated to creating fewer ruined days for customers- improving loyalty, customer retention, and overall customer … penn state commonwealth campus

Jeannie Walters - Founder & CEO @ 360Connext

WebCustomer Experience Planning: Ask These Reflection Questions Written by Jeannie Walters Reflection questions to help you avoid making CX mistakes all over again Within the natural cycles of any business, there are times that offer a chance to review, reflect and recharge. Some of the most common moments include: The end of the calendar year WebFeb 3, 2015 · There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers. Feb. 3, 2015 by Jeannie Walters blog How to ensure stellar customer engagement for 2015 Getting retail employees to engage with customers is tough. Here are four things you can do to help them succeed. WebJeannie Walters is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators: A firm that’s pioneered helping companies increase sales ... penn state commencement speakers history